Testing of Eyelergy on animals has not been necessary because similar formulations and all of its ingredients are already well established and in widespread use.
The eye drops inside the droppers are sterile and preservative-free, so it is very important to keep the droppers clean and undamaged. The best way to do this is by keeping unused droppers in the foil sachet.
The individual droppers are for single use only; any content left in the dropper should be discarded straight after use. Unopened droppers should be returned to the foil sachet for added protection and can be used until the use-by date printed on the pack, which is the last day of the month printed.
We recommend that Eyelergy is stored at normal room temperature (below 25°C). However, if you find cold eye drops soothing, Eyelergy can be placed in the fridge for a short time before use.
Only the Eyelergy drops as such, i.e. the liquid inside each of the plastic droppers, are sterile so opening the outer foil sachet does not change this. The liquid drops inside the unopened plastic droppers will remain sterile and suitable for use up to the
use-by date on the pack.
The drops do not include a preservative, and we developed them this way deliberately so people wearing contact lenses can use them. This means that, after opening the droppers, the liquid drops inside are prone to microbial contamination. However, the following steps will help to avoid this:
- wash your hands before opening a dropper and use it immediately
- prevent the open tip from coming into contact with the eye(s) or any other surface
The droppers and the small twist off tip should be safely disposed of using normal household waste. You can recycle the empty carton with cardboard. Always keep the droppers and the twist off caps out of reach of small children as they can pose a choking hazard.
Although the symptoms may not be the same for everyone, typically they include a sensation of having something in the eye and possibly some discomfort, itching, redness or inflammation. For some people, however, it makes the eyes more watery.
After being applied to the eye, Eyelergy eye drops form a protecting, lubricating and hydrating film over the surface of the eye by the action of blinking. The excess that the eye cannot accommodate will run out of the eye. When the eyes are irritated by dust or pollen, this helps by diluting and rinsing contaminants from the eye(s).
By blinking, the protective and lubricating effect of Eyelergy may be maintained between applications as the eye drops are spread over the eye surface.
What is the difference between Eyelergy and some other eye drops available for treating hayfever and dry eyes?
Eyelergy eye drops are preservative-free. This is important because sometimes preservatives cause allergy and inflammation, particularly if used repeatedly. Also, people who wear contact lenses are generally advised not to use eye products containing preservatives.
By presenting the drops in the form of sterile, single-use droppers, there is no need for preservatives that can cause problems of their own. Another difference is that Eyelergy drops do not contain a medicine as such, and instead work by physical means alone.
You can use Eyelergy as frequently as needed, whether you are using it for the relief of hayfever/allergies or for dry eyes. Often this is around 3 or 4 times a day. If you find you need to use Eyelergy long-term, or if your symptoms get worse, we recommend you obtain advice from a doctor, pharmacist or optician.
What is the difference between the Eyelergy pack I can buy instore, and the Eyelergy pack I can buy through the website?
The only difference between the two is that the slim line pack you buy directly from us online fits through standard letterboxes! Both packs contain the same number of droppers (20).
Yes, Eyelergy eye drops are compatible with all types of contact lenses and can be used before or after lenses have been inserted. Rarely, you may experience some temporary stickiness on application. If this happens, remove your lenses before applying the drops and then wait for at least 30 minutes before replacing them.
As for any side effect, if the stickiness persists or is unacceptable, the best advice is to stop using the drops and seek advice from a doctor or optician.
Eyelergy is recommended for use by children 6 years old and above. This is because if younger children suffer with symptoms suggestive of hayfever or dry eyes, we recommend they are seen by their doctor.
Yes, this is deliberate to ensure the dropper is formed properly during manufacture. However, there is plenty for a single recommended application of 1 to 2 drops into both eyes, with any remainder being discarded.
This product can be used during pregnancy and by breast-feeding mothers. The ingredients have been in widespread use in this and similar preparations for many years, without reports of problems. However, safety trials in pregnancy and breastfeeding have not been conducted.
Sometimes sensitive or irritated eyes feel slightly uncomfortable immediately after applying eye drops. As the eye condition resolves, the discomfort should lessen. Provided the ‘stinging’ sensation is only mild and temporary, it is fine to continue using Eyelergy.
However, if any stinging is unacceptable, or if you experience any other adverse effect, stop using Eyelergy and tell your doctor or optician.
Although Eyelergy eye drops are not known to affect or be affected by other products used in the eye, it is generally best to avoid using them at the same time unless this is prescribed/recommended by a doctor or optician.
Where combined use is considered necessary, leave at least 15 minutes between using each product, and apply Eyelergy after the other product.
Yes, Eyelergy eye drops are not known to affect or be affected by medicines taken orally. Indeed, because Eyelergy eye drops work differently from medicines taken by mouth you may find it helpful to use both.
This is very unlikely to be problematic owing to the nature of the ingredients and the very small quantity of drops in individual droppers. In any event, any adverse effects are unlikely.
Orders and Delivery
When an order is placed before 2.00pm on a working weekday, we aim to dispatch it the same day by your chosen delivery method.
- If you place your order after 2.00pm, we will dispatch it the next working day.
- If you place your order after 2.00pm on a Friday, or during a weekend, we will normally dispatch your order the following Monday.
For all orders placed on eyelergy.co.uk before 2.00pm on a working weekday, we aim to dispatch the items the same day by your chosen delivery method. Royal Mail advises that 1st Class post should arrive the next working day, and 2nd Class post should arrive within 3 working days. However, in rare cases, delivery can take longer so please leave 3 to 5 days from when you were expecting your delivery before contacting us, to allow for any delays.
As orders are sent using 1st or 2nd Class Royal Mail, you do not need to sign for it. Your order will be delivered with the rest of your usual post.
Eyelergy is packed in a rigid cardboard box which fits through a standard letterbox, so in most cases, it will be delivered just like ordinary post.
All deliveries are sent out using 1st or 2nd Class Royal Mail and therefore there is no tracking service available.
If you haven’t received your order within 3 to 5 days after you were expecting it, (remember orders placed after 2pm will not be dispatched until the following working day), please get in touch by filling out our contact form or giving us a call.
We only deliver within the UK.
Before you have received your order:
Unfortunately, because we aim to dispatch your order as soon as possible, we are unable to cancel orders once they have been placed on the website. Should you wish to cancel your order, you can return it using the Returns Form found on the Delivery Note for a full refund. The Returns Form can also be downloaded from the website.
After you have received your order:
You have a right to cancel your order within 14 days from the delivery date. You will then need to return the item to us; with the Returns Form enclosed in the original delivery or downloaded from the website. The item must be unused and in the condition you received it. Once we have received the return, we will refund the cost of your order.
If you have ordered a number of packs of Eyelergy, we may dispatch them in more than one package so the delivery can fit through a letterbox. If you do not receive the remainder of your order within a few days, please do get in contact and we’ll investigate further.
Returns and Refunds
If you are not entirely satisfied with your product, you can return it to us with the Returns Form enclosed within your delivery, or a downloaded copy from our website. Please use the tick boxes on the form to let us know your reason for returning your order. Once it is received, we will process the return and refund your money. All returns will be checked upon receipt.
From receipt of your return, we will refund your money within 14 days. This will appear on your credit card, PayPal or bank statement as a refund from Diomed Direct. We can only refund the transaction via the same payment method used when you placed the order.
Although we pay postage and packaging when we send your product to you, you will need to use a stamp on any returns and send your product back to the PO Box address provided on the Returns Form, together with the form which details your order number and your reason for return. You can also download the Returns Form from our website. However, if your product is faulty, we will refund you the postage cost of returning the item to us.
If you are not entirely satisfied with your order, you may return the product within 14 days from the date of delivery, requesting a refund. Please state the reason for your return on the form provided in the original delivery. You can also download the Returns Form from our website.
Please allow 14 days for us to process your return and issue a refund. If you have not received your refund after this time, please contact us using the contact form or give us a call and we’ll be happy to check the status of your return/refund.
Payment, VAT & Availability
Yes, all prices include VAT.
We accept all major credit/debit cards and PayPal.
We only offer ordering and payment through our website. We do not accept payment over the phone or by post.
We only accept orders and deliver within the UK. Therefore all payments are taken in British (sterling) currency.
No, unfortunately we can’t amend your payment details once you have placed your order.
We only accept orders, through this website, from individuals for personal use. For any other enquiries, please use the Contact Form to leave your contact email address with a brief summary of your requirements.
Eyelergy is marketed in the United Kingdom only.
Eyelergy can also be obtained from selected pharmacies nationwide.
Unfortunately, we do not offer samples. However, you can buy a full size product here on the website, and be sure to look out for any future promotions!
For further information, please read the leaflet.
If you have further questions about Eyelergy please get in touch.
Eyelergy is available online and may also be obtained from selected pharmacies nationwide